Terms and Conditions

Returns

The return or exchange your merchandise or to pay your money must be within the first five days after receiving the product, be it digital (fonts only) or physical. See the license agreement for fonts HERE.

Physical change default Merchandise: Only qualify as a case of repayment or payment of the amount, if the reason is attributed to FIXION, that is, if you get the wrong or damaged product that is verifiable through photographs.

Terms and Agreements: You can receive a new product without charge or refund your money as long as you send the wrong or defective product return and we receive it. It is unfortunate that you should pay the shipping amount as a step forward, but that expense will be covered by FIXION. That’s why it’s important that you scan and send to: support@fixion.co the proof of payment, which clearly and legibly showing, the shipping cost, date and address that FIXION provides you with for that case. You will have to ensure that the product reaches the hands of FIXION in the best condition possible, this means you should have to wrap the package and follow some precautions to prevent it from further damage. Moreover, if FIXION qualifies the product as being useless by means of photographs provided by the product buyer, there’ll be no need to send us the product back and we will send you a new product without charge.

Your money will be returned via Paypal. Procedure: Contact orders@fixion.co for instructions and handle the physical change of the article, or the refund of your money.

Cancellations

To cancel a purchase you have not received, please write us asap to our e-mail: orders@fixion.co.

If you cancel your order and the goods have already been sent to your address, please do not receive them. As we get the package back, the amount of your purchase (excluding shipping cost) will be refunded to your paypal account.

Shipping

Delivery time is 7 to 15 business days and starts once the order is shipped. It is noteworthy to mention that for the time being, only Mondays shipments are made.

In order to provide greater security for your delivery, all of our merchandise is sent via registered mail, this means that every product we sent is only delivered when signed at arrival.

FIXION, through its shipping area, undertakes to deliver the goods within the specified time and according to the programming available and the accessibility of the target destination.